Southern Propane
About Southern Propane
Jay Morenus
Wow, why all the hate? I’ve had nothing but great customer service and interaction with them.
Tyler Huss
The company processed my grandma’s check for her normal installment for the year but stated they didn’t have record of it. They let her run out then tried to charge her an inspection fee. While stated they couldn’t fill it until she had that done. They later found her money and were not willing to wave the inspection charge. Awful business ethics! Find somewhere else so you don’t find yourself paying for their mistakes!
Kate French
Origina Since Southern Propane bought this business out its been nothing but issues. After they first took over they kept my billing screwed up and it took forever to get it all straightened out. Now I try to keep a credit in case of any emergency. I had a little over 200 in credit and one of their techs came out on Thursday December 20th to check the tank. I told him the thermcoupler on the heater wasnt working. He didn't have one on the truck so he said that he would call me back in half an hour after he got to the shop to see if they had one and if so we would set up a time for him to come and fix it. I told him that I had a credit and I wanted to use that toward fixing the furnace then after the first of the month I could get propane but NOT to bring any propane out until the furnace was fixed. He said Okay that wasn't a problem. I never heard from him again. Christmas Eve the propane guy comes out and when I see the truck I try to go stop him from putting any propane in but I was to late. NOT only did he use up my entire credit but put me in debt to Southern Propane another $80.00. To say I was ticked off is an understatement. When I spoke to him about it and asked why he had put in propane when I had specifically asked them NOT TO he said he was doing what the office told him. We got into it and he told me he was the most productive driver in 3 districts. This doesn't surprise me since he brings out propane without the customer's knowledge or consent not only using up the credit but putting me in debt again without my knowledge or consent. The woman from the office called me saying that the tech was coming out to fix the furnace I said NO it's Christmas Eve and I'm on my way out the door to my family's then I told her what was happening , she apologized, said the tech had never told them what I had said. This is not really an excuse since I STILL had not asked for them to come put in any propane and certainly NEVER agreed for them to sue my credit NOR put me in debt. They DO NOT LISTEN to any thing you say. They just shake their heads and say they understand then go right ahead and do whatever they want with your money......I am not on an installment plan and they are NOT suppose to bring anything out until I call and tell them I need them to but they just come when they get ready, and do whatever they want. If I could give them less than one star I would.
Family, FITNESS & Fun
DO NOT USE Southern Propane - Stanley ... Megan has repeatedly failed to call me back & follow up on what she said she would do... I called 3x this morning (from my cell phone) to confirm a delivery tomorrow being that she never called me back thursday or Friday (another lady said she'd have her call me back) i assume she was frustrated that i didn't understand having to DRIVE to the OFFICE in 2019 to fill out a form that the technician can bring with him to the HOME THAT I OWN when he brings the assembly for my fireplace. I figured it was strange that an out of office was on at 10-12 in the morning on a weekday so i called from my office phone & low & behold she answers the phone & when i say "Hi Meagan this is Ericka Jordan" ... she just starts explaining how she is trying to get her manager to understand bringing the service order form out with the assembly, i said "well why didn't you call & tell me that, i'm expecting service tomorrow" I have a certain FEELING about the lack of customer service, follow thru, care & BLOCKING of my cell #, i wasn't rude to this lady... that's all that i'll say other than they don't do good business... who the hell blocks a customers call, just tell me i'm sorry you HAVE to come to the office & i would've took my business elsewhere like i'm doing now.... Southern Propane .... NO BUENO
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ADDRESS
104 Mariposa Rd, Stanley, NC 28164, United States
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Stanley, North Carolina, 28164
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gaddison@southernpropane.com
- http://www.southernpropane.com/