No communication after you sign. Shady business practices and outright lies about completion times. We were told our move in date would be in July and we are in November with no date in sight. The production process takes 6 months and then the contractors they hire go weeks without making any progress. Save your money and have a house built, manufacturered homes don't save you any time.
Prepare to wait 10-12 months.... We went into Cavco in March to purchase a home. Knowing what we wanted, we weren't bothered by the high pressure rushed sales tactics. We ordered the home within a week of our first visit and were told it would be about "3-6 months" until we were living in our home. At that point communication and progress ground to a halt and it was almost 6 months before the home was even delivered and 2.5 months later it's still not finished!
We wanted to look at the homes on display to see if we liked them. We were greeted by a real estate agent and a man in the sales business for 25 years who thought it appropriate to shove their lender in our face from the moment we walked in the door. This was NOT the purpose of our visit nor did we appreciate it. Their lender offers a balloon-style repayment schedule which we find highly risky. To this, we were told we could refinance later. There are no guarantees that refinancing will work at a later time and if it doesn’t, we will be stuck with exorbitantly high payments down the road. Furthermore, during the high pressure conversation, the man looked at me and said “you’re hyper.” I quickly diffused the awkward situation but I want them to know that insulting a customer and laughing about it says more about them than it does about me. It is a behavior that bullies use when they don’t get their way. If I appeared “hyper”, it was because I had to speak faster to try and get a word in with a man who spoke more than he listened. At one point, the real estate agent accidentally spoke over him and he told her to let him finish talking. While he flipped through a binder of floor-plans, I saw something I liked and when I tried to show him, he disregarded my input by saying no, flapping his hand in front of me and showing me a floor plan that DID NOT have a feature we wanted. Had he allowed me to speak, he would have understood this. In an effort to change the subject, I said we would consider a different lender IF the one we had did not work out. Instead of accepting this and moving on, the real estate agent told us that it would take too much time. Clearly the only way to get them off of us was to submit to their lender! Finally, they backed off when my husband asked if it was really necessary to talk about lending when we haven't even seen the homes? Was it more important that we agreed to use a lender on a home we've never seen or to see the homes to ensure we liked them? Complete FAIL. The immediate need to push a lender on a customer seems to be a trend in Tuscon. We called another manufactured homes business in Tuscon with a simple shipping question and the woman tried to rope us into their lender right after answering the question! The rest of the phone call was spent trying to shake the woman off and get off the phone! NO THANKS!
Excellent service let's you walk around place looking for homes by yourself ( no pressure at all). Shows you all the differences between base and options in units and let's you know all charges upfront ( including delivery and set-up). He said he'll even help us find the land to put it on. Greg will definitely be getting my business on purchasing my new home.
We ordered a home, nothing but quality thru and thru..
Tucson, Arizona, 85706
crg103@cavco.com|thom.darby@cavco.com