The first guys showed up, said "you need a new valve". Almost two weeks go by, I finally call, "oh that guy quit". Don't you think you should have called? They send a second guy, same thing "you need a valve". Again I have to call, "oh we can't get a valve". I get a bill for almost $200.00, they cut to $89.00 "service fee" they need to look up the word "service" $89.00 For nothing. He left the valve dangling under the free-standing gas fireplace. Is it dangerous? I don't know that why I call them. Enjoy the $89 bucks it the last dollar you'll see from us. Is it legal the pay the $89 in penny's? I think yes.
New home build and our contractor hired Cascade to install everything new. There was a small issue which our contractor scheduled an appointment for Cascade to take a look. There was an issue of payment addressed before anything was started. When I called to see what the issue was the tech passed me along to one of the owners. The owner accused me of “pulling a fast one” which I’m not sure what that means because I didn’t even schedule the appointment our contractor did. The phone call with the owner wasn’t at all what I expected he was rude, short, and extremely disrespectful. If customer support and experience is important to you I would never hire them.
Cascade came to my home and installed a new heatpump system in my home. I found Chris and Tom the two installers to be professional fast and spot on accurate. I would recommend Cascade Comfort to anyone. They were excellent.
We used Cascade to troubleshoot what we thought was a serious issue with the a/c in a rental at the RV park that I manage. Their office was friendly and quick to schedule an appointment even as all companies are busy during this hot time of year. The technician, Gabriel, was on time, even early as well as knowledgeable and professional but friendly. He was thorough and patient explaining the issue only turned out to be that it needed a charge. I recommend Cascade Comfort Services to anyone in need of a/c! Thank you for a job well done!!!
Unfortunately, our experience with this company was nothing short of disappointment. They told us a time frame and let it lapse with us just waiting. A courtesy call would have been appreciated. Everyone's time is valuable. We had to call them to find out they weren't coming. I get things happen, but a call would have been nice.
Anderson, California, 96007
mail@cascadecomfort.com